Our Faculty

Amit Sachan

Professor
  • B Tech IIT Roorkee
  • FPM MDI Gurgaon

Prof. Amit Sachan is Professor of Operations Management and Dean (Executive Education & Consultancy) at the Indian Institute of Management Ranchi. He holds a B.Tech. in Industrial Engineering from IIT Roorkee and a doctorate from MDI Gurgaon, and brings prior industry experience from AON Hewitt. His work spans operations management, business analytics, and digital technologies. He is the author of Business Statistics Using ChatGPT (Notion Press, 2025) and Business Statistics Using Python (McGraw Hill, 2024), a co-author of the 12th edition of Operations Management: Sustainability and Supply Chain Management, and has published widely in top-tier journals. A GLOCOLL alumnus at Harvard Business School (2014) and recipient of the Dewang Mehta Award (2012), Professor Sachan has nearly two decades of experience in teaching, research, executive education, and public-sector consulting, with strong engagement in doctoral supervision and academic governance.

Teaching Areas

  • Services Operations Management
  • Business Statistics
  • Operations Research
  • Revenue Management
  • Production and Operations Management

Experience

  • IIM Ranchi (June 2011 – Till Date)
  • Experience: Aon Hewitt (Nov 2006 – to June 2011)

Training & Consulting Areas

  • Basic Statistics and Data Analytics
  • Services Operations Management
  • Revenue Management

Research Area

  • Service Operations Management
  • Supply Chain Management

Current Research Interests

  • Service Operations Management
  • E Services Management
  • Supply Chain Management

Professional Affiliation

  • Member – Society of Operations Management India

Publications

  • BOOK PUBLISHED
    •
    1. Amit Sachan (2025), Smart Stats: Business Statistics with ChatGPT, Notion Press,
    2. Amit Sachan (2025), Calculus Unlocked with Python: A Hands-On Guide to Mastering Calculus with Code, ISBN-13: ‎ 979-8262049806.
    3. Amit Sachan (2024), Business Statistics Using Python, 1st Edition, McGraw Hill Education (India) Private Limited, (Co Author Arulanantha Prabu P M). https://www.mheducation.co.in/business- statistics-using-python-9789355327888-india
    4. Amit Sachan (2024), Supply Chain Management, CRC Press Taylor and Francis Group, (Co Author Bharti, Shikha Singh and Anand Pandey)
    5. Amit Sachan (2017), Operations Management Sustainability and Supply Chain Management (12 th Edition India), Pearson Education, (Co Author Jay Heizer, Barry Render and Chuck Munson)
    6. Amit Sachan (2012), Effective Service Design: Integrating Customer Preferences Organization Strategy and Resources by LAMBERT academic publishing.
  • Papers Published in Journals
    •
    1. Amit Sachan (2026), Supply planning at Violet Airlines, Operations Management Education Review, 19: 1-20.
    2. Gupta, Piyush, Jagroop Singh, Amit Sachan, and Abhishek Srivastava. "Customer journey and experience in multi-stage e-retail delivery system (e-RDS): a process–perception perspective." Journal of Global Operations and Strategic Sourcing (2026): 1-21.
    3. Pricing Strategies for LinkedIn Subscriptions in India: A Consumer-Centric Approach Empirical Economics Letters, 24 (Special Issue 2): (June 2025) ISSN 1681 8997, https://doi.org/10.5281/zenodo.15589614
    4. Pant, P., Yadav, R., Niyas KP, M., Dadsena, K.K., Pratap, S. and Sachan, A., 2025. Fake news detection for sustainable supply chain management using deceptive tones: an application of ML, NLP and Explainable AI. Enterprise Information Systems, p.2510350.
    5. Piyush Gupta, Amit Sachan and Vivek Mishra (2024) Nightmarish Waiting Time at Sarokar Hospital: A Case Study, Operations Management Education Review, 18: 49-70
    6. Government-to-Business (G2B) e-marketplace adoption for e-procurement: Indian public sector perspective SCMS Journal of Indian Management, Vol XX No 3 (Jul- Sep, 2023)
    7. Satender Pal Singh,Arnab Adhikari, Amit Sachan. Ashish Kumar Jha And Sayantan Kundu (2024), Contract Analysis, Greening Policy, and Coordination Strategy for Fairness Concerned Green Supply Industrial Marketing Management. Volume 115, November 2023, Pages 484-509
    8. Nandankar, S., Sachan, A., Adhikari, A. and Mukherjee, A. (2023), Developing and validating e-marketplace service quality model in B2G e-commerce settings: a mixed-methods approach, International Journal of Operations & Production Management, Vol. 43 No. 12, pp. 1809-1840. https://doi.org/10.1108/IJOPM-05-2022-0333
    9. Kumar, R., Mukherjee, A. & Sachan, A. Factors influencing indirect adoption of e-Government services: a qualitative study. Information System and E-Business Management, Vol 21, No. 3, pp 471–504 (2023). https://doi.org/10.1007/s10257-023-00637-z
    10. Nandankar, S., Sachan, A., Mukherjee, A. and Adhikari, A. (2023), & Electronic service quality (e-SQ) measurement: a cross-functional review, International Journal of Quality & Reliability Management, Vol. 40 No. 1, pp. 148-168. https://doi.org/10.1108/IJQRM-05-2021-0153
    11. Kumar, R., Sachan, A. and Mukherjee, A. (2023), & Adoption of e-government services at different maturity levels: a qualitative study in India, Digital Policy, Regulation and Governance, Vol. 25 No. 1, pp. 15-39. https://doi.org/10.1108/DPRG-09-2021-0116
    12. Kumar, R., Mukherjee, A. and Sachan, A. (2022), & m-Government experience: a qualitative study in India& Online Information Review, Vol. 46 No. 3, pp. 503-524. https://doi.org/10.1108/OIR-10- 2020-0482
    13. Gupta, P., Pranjal, P., Bera, S., Sarkar, S. and Sachan, A. (2021), & Performance improvement of supplier-side e-tender-driven marketing process & International Journal of Productivity and Performance Management, Vol. 70 No. 8, pp. 2032-2051. https://doi.org/10.1108/IJPPM-11-2019- 0534
    14. Kumar, R., Kumar, R., Sachan, A. and Gupta, P. (2021), & An examination of the e-government service value chain& Information Technology & People, Vol. 34 No. 3, pp. 889- 911. https://doi.org/10.1108/ITP-09-2018-0438
    15. Amit Sachan Arindam Mukherjee Rajiv Kumar (2021), Service Concept and Customer Satisfaction in Online Retail: Moderating Role of Demographic Variable, Indian Institute of Management Ranchi, Empirical Economics Letters, 20 ,3, 149-160
    16. Rajiv Kumar, Amit Sachan & Tanusree Dutta (2020) Examining the Impact of e-Retailing Convenience Dimensions on Behavioral Intention: The Mediating Role of Satisfaction, Journal of Internet Commerce, 19:4, 466-494,
    17. Nandankar, S. and Sachan, A. (2020), & Electronic procurement adoption, usage and performance: a literature review & Journal of Science and Technology Policy Management, Vol. 11 No. 4, pp. 515- 535. https://doi.org/10.1108/JSTPM-02-2020-0031
    18. Gupta, P., Sachan, A. and Kumar, R. (2020), & Different stages of the e-service delivery system process: belief–attitude–intention framework & International Journal of Retail & Distribution Management, Vol. 48 No. 7, pp. 687-706. https://doi.org/10.1108/IJRDM-01-2019-0014
    19. Amit Sachan (2020), The Impact of Service Delivery System Process and Moderating Effect of Perceived Value in Internet Banking Adoption, Australasian Journal of Information Systems, Vol. 24, pp. 1-22 (Co-author Rajiv Kumar and Ritu Kumar)
    20. Gupta, P., Pranjal, P., Sachan, A., & Prasad, P. (2021). Managing arrival variability in healthcare services: case of an out-patient department. International Journal of Productivity and Quality Management, 34(2), 135-157.
    21. Amit Sachan (2018), "Examining the impact of e-government service process on user satisfaction& Journal of Global Operations and Strategic Sourcing, Vol. 11 Issue: 3, pp.321-336. (Co-author Rajiv Kumar and Ritu Kumar)
    22. Amit Sachan (2018), Factors influencing e-government adoption in India: a qualitative approach, Digital Policy, Regulation and Governance, Vol. 20 Issue: 5, pp.413-433, (Co-author Rajiv Kumar,Arindam Mukherjee and Ritu Kumar)
    23. Amit Sachan (2018), Direct vs. Indirect E-government Adoption: An Exploratory Study, Digital Policy, Regulation and Governance, Vol 20. Issue 2 pp.149-162 (Co-author Rajiv Kumar and Arindam Mukherjee)
    24. Amit Sachan (2017), Qualitative Approach to Determine User Experience of E-government Services, Computers in Human Behavior, Vol. 2017, pp. 299-306 (Co-author Rajiv Kumar and Arindam Mukherjee)
    25. Amit Sachan (2016), Review of Agile Supply Chain Implementation Frameworks, International Journal of Business Performance and Supply Chain Modeling, Vol. 8, No. 1, pp 27-45 (Co Author Siddhartha)
    26. Amit Sachan (2012), A Review of Research Methodologies in Private Equity: 2005-2011, The Journal of Private Equity Vol. 15, No. 3. pp. 33-44 (Co-author Smit Suman and Suvansh Sharan)
    27. Amit Sachan (2008), Integrating customer preferences and organisation strategy for resource allocation, International Journal Services and Operations Management, Vol. 4, No. 3, pp.345–367. (Co-author S. Datta and A.P. Arora)
    28. Amit Sachan (2007), Developing Causal Relationships for an Industrial Distributor Performance Index, International Journal Innovation and Learning, Vol. 4, No. 6, pp. 631-646. (Co-author B. S. Sahay and Dinesh Sharma)
    29. Amit Sachan (2006), E Procurement systems and Implementation, International Journal of Services Technology and Management, Vol. 7, Nos. 5/6, pp. 490-511. (Co-author B. S. Sahay and Ramneesh Mohan)
    30. Amit Sachan (2005), Review of Supply Chain Management and Logistics Research, International Journal of Physical Distribution & Logistics Management, Vol. 34, No. 9, pp. 664-705 (Co-author Subhash Datta)
    31. Amit Sachan (2005), Developing Indian Grain Supply Chain Cost Model: A System Dynamics Approach, International Journal of Productivity and Performance Management, Vol. 54, No. 3, pp. 187-205 (Co-author B. S. Sahay and Dinesh Sharma)
    32. Amit Sachan (2004), Modeling Distributors Performance Index using System Dynamics Approach, Asia Pacific Journal of Marketing and Logistics, Vol. 16, No. 3. pp. 37-67 (Co-author B.S. Sahay and Dinesh Sharma)
    33. Amit Sachan (2007), DENA BANK – Competing with Private and Foreign Banks, Asian Case Research Journal, Vol. 11, No. 1, pp. 1–23, (Co-author Anwar Ali and Rajen K Gupta)
    34. Amit Sachan (2006), Competing in the Age of Information Technology in a Developing Economy: Experiences of an Indian Bank, Journal of Cases on Information Technology, Vol. 8, No. 2, pp. 62-81 (Co-author Anwar Ali)
    35. Amit Sachan (2017), The Role of Intermediaries in E-government Adoption in India: Bridging the Digital Divide, Compendium of Selected Papers, pp 48-52, 20 th National Conference of E Governance. 9-10 th January 2017 at Visakhapatnam, Andhra Pradesh, (Co-author Rajiv Kumar)
    36. Amit Sachan (2016), Nature and Drivers of Buyout Transactions in India, Advances in Economics and Business Management, Vol. 3, No. 2, pp. 237-242 (Co-author Smit Suman)
    37. Amit Sachan (2013), A Review on Online Travel and Tourism Industry an Indian Context, Productivity, Vol 53, No 4, pp 303-310. (Co-author shubhamkumarchoudhary)
    38. Amit Sachan (2012), Measuring Gap between Customer Preferences and Managers Perception of Customer Preferences, published as a 12 th chapter in the book titled “Operations Excellence a Key for Performance Excellence” Edited by Ravi kumar Jain, Bhimaraya A Metri and Jatinder N D Gupta. 
    39. Amit Sachan (2011), Strategic Segmentation of ATM Users in India, ABSM Journal of Management, Vol. IV, No. 2, pp 39-53
    40. Amit Sachan (2008), ATM Development Strategies for the Indian Market: The Use of Conjoint Analysis, ABSM Journal of Management, Vol. 1, No. 1, pp 80-93
  • Papers in Conferences:
    •
    1. Vicky Saurabh, Amit Sachan and Shalini Kumari (2025) Preferences to Profits through Advertisement in VoD Streaming Wars, PAN-IIM World Management Conference 2025, IIM Ranchi.  November 27 to 29, 2025.
    2. Rajiv Kumar, Amit Sachan and Piyush Gupta (2025) Examining Service Delivery Process Belief Towards Purchase Intention from Food Delivery Apps: A Quantitative Study, POMS India Conference, December 04-06 2025, at IIM Ranchi.
    3. Vicky Saurabh, Dr. Shalini Kumari Dr. Amit Sachan (2023) Empirical Approach in Three-Sided OTT Platform: Pricing vs Advertisement, POMS India Conference, December 04-06 2025, at IIM Ranchi.
    4. Satender Pal Singh Arnab Adhikari Amit Sachan Sayantan kundu Ashish Jha. (2023) Pricing and Greening Strategies for a Fairness Concern Green Supply Chain under Competitions and Different Power Structures, ISDSI Conference organized at IIM Ranchi, Dec 27 to 29 2023.
    5. Vicky Saurabh, Dr. Shalini Kumari Dr. Amit Sachan (2023) Consumer’s preferences and willingness to pay (WTP) for video streaming services, ISDSI Conference organized at IIM Ranchi, Dec 27 to 29 2023
    6. Amit Sachan (2019), Linking Service Concept to Customer Satisfaction and Moderating Role of Demographic Variables, POMS 2019 at Washington, DC USA date May 3-6, 2019. (Co-author Rajiv Kumar and Arindam Mukherjee)
    7. Amit Sachan (2017), Integrated Model to Adopt Online Shopping in India: A Quantitative Approach, 8 th Production and Operations Management Society (POMS) Conference, 7-8 January 2017, at Hong Kong University of Science and Technology, Hong Kong. (Co-author Rajiv Kumar)
    8. Amit Sachan (2016), Consumer Perception of Online Shopping Convenience in India, Presented in 2nd International Conference of Science Technology and Management at Kuala Lumpur Malaysia, Aug 29 to 30, 2016. (Co-author Rajiv Kumar)
    9. Amit Sachan (2015) “Determinants of Customer’s Repurchases Intention in Indian Online Retail Context” International Conference on Management and Information Systems (ICMIS-15), Thailand from September 18 to 20, 2015.
    10. Amit Sachan (2014), “Developing Optimal Service Design based on Customer Preferences” 14 th International Conference on Technology and Business Management in American University in the Emirates, Dubai from March 24 to 26, 2014.
    11. Amit Sachan (2004), Benefits of Reverse Auction:  Two Successful  Indian  Case  Studies,  published  in  conference  proceeding  of  8th  SOUTH  ASIAN  MANAGEMENT  FORUM  (SAMF)2004  in  Lahore  University  of  Management  Studies  (LUMS),  Lahore,  Pakistan  Nov  28  to  Dec  1,  2004  (Co-author  B.  S.  Sahay)
  • Thesis Guidance:
  • Guide:
    •
    1. Guide of Mr Sohit Gupta (ED-030-22)
      Essays on Financially constraint multi-echelon supply chain coordination.
    2. Guide of Mr Rajiv kumar (F002/13)
      E-Government Adoption in India: A Multidimensional Perspective.
    3. Guide of Mr Piyush Gupta (F003-15)
      Thesis Title: Essays on E-service delivery process: A customer perspective
    4. Guide of Mr Sunil (EF-003/18)
      Thesis Title: Assessing e-marketplace service quality and investigating its impact on industrial buyer’s perceived value, overall satisfaction, and e-loyalty in B2G e-commerce settings using PLS-SEM
  • Thesis Advisory Committee Member:
    1. TAC Member of FPM Student Mr. Satender Pal Singh
      Thesis Title: Supply Contract Design and Coordination Strategy under Fairness Concern
    2. TAC Member of FPM Student Mr Piyush Pranjal
      Thesis Title: Explicating the alignment-advocacy pathway and developing a measure for stakeholder- based corporate brand equity in business markets
    3. TAC Member of FPM Student Ms. Shweta Sharma (F006/13)
      Impact of diversification on Bank Performance.
    4. TAC Member of FPM Student Mr. Bipul Kumar (F002/12)
      Developing Optimization Models For Dyadic Prediction In The Context Of Sparse Data
  • Academic Administration:
    •
    1. Dean Executive Education and Consulting (June 2024 – till date)
    2. Purchase Chair (2023 – till date)
    3. Tender Committee Chair (2023 – till date)
    4. PGEXP Chair (2022 – 2024)
    5. MDP Chair (2020-2022)
    6. Admission, IPC, committee member (2020 –2022)
    7. PC Convener (2018 -2020)
    8. Member of Committee for Protection of the Rights of the Minority and Reserved Categories
    9. Admission, committee member (2018 – 2020)
    10. Admission Chairperson (2014 – 2016)
    11. Chairperson of Post Graduate Program in Energy Management (2014-2015)
    12. Admission Chairperson in 2011-2012.

    Awards

    1. Dewang Mehta award for best Professor in operations management, Nov 2012
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