Our Faculty

Arindam Mukherjee

Associate Professor

Fellow (PhD), PGDBM: Indian Institute of Management Calcutta.
Bachelor of Electrical Engineering: Jadavpur University.

Arindam Mukherjee is an Associate Professor of Information Systems and Business Analytics of Indian Institute of Management Ranchi. Prior to taking up the current assignment, Arindam has served IBM Global Business Services as a SAP functional consultant and as a Strategy and Transformation consultant for around ten years, Otis Elevator Company in Sales and Modernisation roles for around eight years, and Steel Authority of India Limited for one year. He is an Electrical Engineering graduate from Jadavpur University and holds a PhD (Fellow in Management) from the Indian Institute of Management Calcutta.

Teaching Areas

Information Systems
Strategies for Information Systems Management
The Business of Artificial Intelligence
Digital Transformation
Managerial Computing
Management Consulting
Software Project Management

Research Area

IT/IS Strategy
IS Governance
Process Modeling

Current Research Interests

Business Value of IT
IT-enabled Dynamic Capabilities
e-Governance
Information Systems Strategy

Professional Affiliation

Association for Information Systems (AIS)

Publications

Journals:

Majhi, S. G., Mukherjee, A., & Anand, A. (2025). “Multiple Social Media Use and Job Performance: Role of Social Capital and Absorptive Capacity”. Journal of Organizational Computing and Electronic Commerce, 1–31. https://doi.org/10.1080/10919392.2025.2472099. [ABDC A]
Raghavendra, A.H., Bala, P.K., & Mukherjee, A (2024). “Text mining analysis of retail and consumer service leaders’sustainability narratives: Are they actually true?”, Journal of Retailing and Consumer Services, Volume 80. https://doi.org/10.1016/j.jretconser.2024.103921. [ABDC A]
Raghavendra, A.H., Bala, P.K., & Mukherjee, A (2024). “Strategic Insights for Improved Performance: Leveraging Data in CEO CSR Communications”, CMR Insights, https://cmr.berkeley.edu/2024/02/strategic-insights-for-improved-performance-leveraging-data-in-ceo-csr-communications/
Raghavendra, A.H., Majhi, S.G., Mukherjee, A. and Bala, P.K. (2023), “Role of artificial intelligence (AI) in poverty alleviation: a bibliometric analysis”, VINE Journal of Information and Knowledge Management Systems, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/VJIKMS-05-2023-0104 [ABDC B]
Nandankar, S., Sachan, A., Adhikari, A. & Mukherjee, A. (2023), “Developing and validating e-marketplace service quality model in B2G e-commerce settings: a mixed-methods approach”, International Journal of Operations & Production Management, Vol. 43 No. 12, pp. 1809-1840, https://doi.org/10.1108/IJOPM-05-2022-0333 [ABS AJG 4, ABDC A]
Kumar, R., Mukherjee, A. & Sachan, A. (2023), “Factors influencing indirect adoption of e-Government services: a qualitative study”, Information Systems and E-Business Management, https://doi.org/10.1007/s10257-023-00637-z [ABDC B]
Kumar, R., Sachan, A. & Mukherjee, A. (2023), “Adoption of e-government services at different maturity levels: a qualitative study in India”, Digital Policy, Regulation and Governance, Vol. 25 No. 1, pp. 15-39. https://doi.org/10.1108/DPRG-09-2021-0116 [ABDC B]
Kumar, R., Mukherjee, A. & Sachan, A. (2022), “m-Government experience: a qualitative study in India”, Online Information Review, Vol. 46 No. 3, pp. 503-524. https://doi.org/10.1108/OIR-10-2020-0482 [ABDC B]
Nandankar, S., Sachan, A., Mukherjee, A. & Adhikari, A. (2021), “Electronic service quality (e-SQ) measurement: a cross-functional review”, International Journal of Quality & Reliability Management, Vol. 40 No. 1, pp. 148-168. https://doi.org/10.1108/IJQRM-05-2021-0153 [ABDC B]
Majhi, S.G., Mukherjee, A. & Anand, A. (2021), “Business value of cognitive analytics technology: a dynamic capabilities perspective”, VINE Journal of Information and Knowledge Management Systems, Vol. 53 No. 6, pp. 1231-1249. https://doi.org/10.1108/VJIKMS-07-2021-0128 [ABDC B]
Majhi, S.G., Anand, A., & Mukherjee, A. The Optimal Configuration of IT-Enabled Dynamic Capabilities in a firm’s Capabilities Portfolio: a Strategic Alignment Perspective. Information System Frontiers (2021). https://doi.org/10.1007/s10796-021-10145-5 [ABDC A]
Majhi, S.G., Mukherjee, A. & Anand, A. (2021), “Role of information technology in enabling managerial dynamic capabilities”, VINE Journal of Information and Knowledge Management Systems, Vol. 53 No. 1, pp. 187-204. https://doi.org/10.1108/VJIKMS-09-2020-0168 [ABDC B]
Majhi, S. G., Snehvrat, S., Chaudhary, S., & Mukherjee, A. (2020). The Synergistic Role of Individual Absorptive Capacity and Individual Ambidexterity in Open Innovation: A Moderated-Mediation Model. International Journal of Innovation Management, 24(07), 30. https://doi.org/10.1142/s1363919620500838 [ABDC B]
Kumar, R., Sachan, A., Mukherjee, A., & Kumar, R. (2018). Factors influencing e-government adoption in India: a qualitative approach. Digital Policy, Regulation and Governance, 20(5), 413-433. https://doi.org/10.1108/DPRG-02-2018-0007 [ABDC B]
Kumar, R., Sachan, A. & Mukherjee, A. (2018), “Direct vs indirect e-government adoption: an exploratory study”, Digital Policy, Regulation and Governance, Vol. 20 No. 2, pp. 149-162. https://doi.org/10.1108/DPRG-07-2017-0040 [ABDC B]
Kumar, R., Sachan, A., & Mukherjee, A. (2017). Qualitative approach to determine user experience of e-government services. Computers in Human Behavior, 71, 299-306. https://doi.org/10.1016/j.chb.2017.02.023 [ABDC A]
Mukherjee, A., Sen, A. K., & Bagchi, A. (2007). The representation, analysis and verification of business processes: a metagraph-based approach. Information Technology and Management, 8(1), 65-81. https://doi.org/10.1007/s10799-006-0004-4 [ABDC B]

Teaching Cases:

Chakrabarti, D., & Mukherjee, A. (2022). “A case study on dynamic capabilities developed by a product start-up to grow at the time of pandemic”. Journal of Information Technology Case and Application Research, 24:2, 86-118, https://doi.org/10.1080/15228053.2021.2024750 [ABDC C]
Chakrabarti, D., Kumar, R., Sarkar, S., & Mukherjee, A. (2021). “A case study: How did IoT start-up Distronix change its business model to sustain growth in the pay-per-use economy”. Journal of Information Technology Teaching Cases. https://doi.org/10.1177/2043886920981587
Chakrabarti, D., Sarkar, S., & Mukherjee, A. (2021). “Scaling an Internet of Things start-up: Can alliance strategy help?” Journal of Information Technology Teaching Cases. https://doi.org/10.1177/2043886920986165
Mukherjee, A., & Dass, R. (2004). “Digitone Aps: The Case of the Danish Online Music Industry”. Journal of Information Technology Case and Application Research, 6(1), 28-58. https://doi.org/10.1080/15228053.2004.10856037 [ABDC C]

Conference Papers:

Chowdhury, P., Mukherjee, A, & Majhi, S. G. (2025). “Information Systems: Instruments of Empowerment or Discrimination?” 1st India Conference on Information Systems 2025. 30. [Best Paper Award]
Chowdhury, P., Majhi, S. G., & Mukherjee, A. (2024). “Bimodal IT and IT Ambidexterity: Case of a Consulting Firm”. POMS India International Conference 2024. 54.
Majhi, S. G., & Mukherjee, A. (2023). “Conceptualizing a Cognitive Analytics Capability”. International Society for Data Sciences and Innovation – Global (ISDSI-G). 50. [Second Best Paper Award]
Chowdhury, P., Majhi, S. G., & Mukherjee, A. (2023). “Bimodal IT: Managing the balance between exploration and exploitation”. International Society for Data Sciences and Innovation – Global (ISDSI-G). 552.
Raghavendra, A.H., Bala, P.K., & Mukherjee, A. (2023). “A bibliometric investigation of conversational interfaces within the healthcare domain”. International Society for Data Sciences and Innovation – Global (ISDSI-G). 129.
Raghavendra, A.H., Bala, P.K., & Mukherjee, A. (2023). “Bibliometric Exploration of CEO Communication in the CSR Domain: Unleashing Data Analytical Insights”. International Society for Data Sciences and Innovation – Global (ISDSI-G). 338.
Raghavendra, A.H., Sreevatsa, B., Sengupta, P., Bala, P.K., & Mukherjee, A. (2023). “Psychological factors affecting social media usage: A U&G theory perspective” (2023). AMCIS 2023 Proceedings. 10. https://aisel.aisnet.org/amcis2023/social_comput/social_comput/10
Majhi, S. G., & Mukherjee, A. (2022). “Conceptualizing a Cognitive Analytics Capability” ACIS 2022 Proceedings. 84. https://aisel.aisnet.org/acis2022/84
Raghavendra, A.H., Majhi, S.G., & Mukherjee, A., and Bala, P. K. (2022). “Artificial Intelligence and Poverty Alleviation: A Review” ACIS 2022 Proceedings. 78. https://aisel.aisnet.org/acis2022/78
Majhi, S. G., Mukherjee, A., & Anand, A. (2019). “The business value of social media: A dynamic managerial capabilities perspective”. ACIS 2019 Proceedings. 44. https://aisel.aisnet.org/acis2019/44
Majhi, S. G., & Mukherjee, A. (2019). “Information Technology Capability and Firm Performance: The Role of Strategic Orientation”. ACIS 2019 Proceedings. 68. https://aisel.aisnet.org/acis2019/68
Majhi, S.G., Anand, A., & Mukherjee, A. (2019). “The role of IT in enabling individual-level dynamic capabilities”. 7th PAN IIM World Management Conference, Delhi.
Kumar, R., Sachan, A., & Mukherjee, A. (2019). “Linking Service Concept to Customer Satisfaction and Moderating Role of Demographic Variables”. POMS 30th Annual Conference, Washington, USA.
Majhi, S.G., & Mukherjee, A. (2018). “Revisiting the Terminological Conundrum in the Resource- Capability-Competence (RCC) Literature”. The Strategic Management Society Special Conference on Rethinking Corporate Strategy in the Age of Paradox, Hyderabad, India.
Kumar, R., Sachan, A., & Mukherjee, A. (2017). “e-Government Adoption in India: a Mixed Method Approach”. 10th International Conference on Theory and Practice of Electronic Governance, New Delhi AA, India. https://doi.org/10.1145/3047273.3047357
Kumar, R., Sachan, A., & Mukherjee, A. (2017). “The role of intermediaries in e-government adoption in India: bridging the digital divide”. ICBEMM 2017: International Conference on Business, Economics and Marketing Management, Singapore.
Mukherjee, A., Sen, A. K., & Bagchi, A. (2004). “Information analysis in workflows represented as task-precedence metagraphs”. Workshop on Information Technologies and Systems WITS 2004, Washington DC, USA.