Our Faculty

Arindam Mukherjee

Assistant Professor
  • Fellow (PhD), PGDBM: Indian Institute of Management Calcutta.
  • Bachelor of Electrical Engineering: Jadavpur University.
Arindam Mukherjee is an Assistant Professor of Information Systems and Business Analytics of Indian Institute of Management Ranchi. Prior to taking up the current assignment, Arindam has served IBM Global Business Services as a SAP functional consultant and as a Strategy and Transformation consultant for around ten years, Otis Elevator Company in Sales and Modernisation roles for around eight years, and Steel Authority of India Limited for one year. He is an Electrical Engineering graduate from Jadavpur University and holds a PhD (Fellow in Management) from the Indian Institute of Management Calcutta.

Teaching Areas

  • Information Systems
  • Strategies for Information Systems Management
  • The Business of Artificial Intelligence
  • Digital Transformation
  • Managerial Computing
  • Management Consulting
  • Software Project Management

Research Area

  • IT/IS Strategy
  • IS Governance
  • Process Modeling

Current Research Interests

  • Business Value of IT
  • IT-enabled Dynamic Capabilities
  • e-Governance
  • Information Systems Strategy

Professional Affiliation

  • Association for Information Systems (AIS)



  • Kumar, R., Mukherjee, A. & Sachan, A. “Factors influencing indirect adoption of e-Government services: a qualitative study”, Inf Syst E-Bus Manage (2023). https://doi.org/10.1007/s10257-023-00637-z
  • Nandankar, S., Sachan, A., Adhikari, A. and Mukherjee, A. (2023), “Developing and validating e-marketplace service quality model in B2G e-commerce settings: A mixed-methods approach”, International Journal of Operations & Production Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJOPM-05-2022-0333
  • Kumar, R., Sachan, A. and Mukherjee, A. (2023), “Adoption of e-government services at different maturity levels: a qualitative study in India”, Digital Policy, Regulation and Governance, Vol. 25 No. 1, pp. 15-39. https://doi.org/10.1108/DPRG-09-2021-0116
  • Kumar, R., Mukherjee, A. and Sachan, A. (2022), “m-Government experience: a qualitative study in India”, Online Information Review, Vol. 46 No. 3, pp. 503-524. https://doi.org/10.1108/OIR-10-2020-0482
  • Nandankar, S., Sachan, A., Mukherjee, A. and Adhikari, A. (2021), “Electronic service quality (e-SQ) measurement: a cross-functional review”, International Journal of Quality & Reliability Management, Vol. 40 No. 1, pp. 148-168. https://doi.org/10.1108/IJQRM-05-2021-0153
  • Majhi, S.G., Mukherjee, A. and Anand, A. (2021), “Business value of cognitive analytics technology: a dynamic capabilities perspective”, VINE Journal of Information and Knowledge Management Systems, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/VJIKMS-07-2021-0128
  • Majhi, S.G., Anand, A., Mukherjee, A. et al. The Optimal Configuration of IT-Enabled Dynamic Capabilities in a firm’s Capabilities Portfolio: a Strategic Alignment Perspective. Information System Frontiers (2021). https://doi.org/10.1007/s10796-021-10145-5
  • Majhi, S.G., Mukherjee, A. and Anand, A. (2021), “Role of information technology in enabling managerial dynamic capabilities”, VINE Journal of Information and Knowledge Management Systems, Vol. 53 No. 1, pp. 187-204. https://doi.org/10.1108/VJIKMS-09-2020-0168
  • Majhi, S. G., Snehvrat, S., Chaudhary, S., & Mukherjee, A. (2020). The Synergistic Role of Individual Absorptive Capacity and Individual Ambidexterity in Open Innovation: A Moderated-Mediation Model. International Journal of Innovation Management, 24(07), 30. https://doi.org/10.1142/s1363919620500838
  • Kumar, R., Sachan, A., Mukherjee, A., & Kumar, R. (2018). Factors influencing e-government adoption in India: a qualitative approach. Digital Policy, Regulation and Governance, 20(5), 413-433. https://doi.org/10.1108/DPRG-02-2018-0007
  • Kumar, R., Sachan, A. and Mukherjee, A. (2018), “Direct vs indirect e-government adoption: an exploratory study”, Digital Policy, Regulation and Governance, Vol. 20 No. 2, pp. 149-162. https://doi.org/10.1108/DPRG-07-2017-0040
  • Kumar, R., Sachan, A., & Mukherjee, A. (2017). Qualitative approach to determine user experience of e-government services. Computers in Human Behavior, 71, 299-306. https://doi.org/10.1016/j.chb.2017.02.023
  • Kumar, A., Kumar, R., Dutta, S. K., Kumar, R., & Mukherjee, A. (2017). Reconceptualising co-opetition using text mining: inductive derivation of a consensual definition of the field (1996-2015). International Journal of Business Environment, 9(2), 114-137. https://doi.org/10.1504/ijbe.2017.085346
  • Mukherjee, A., Sen, A. K., & Bagchi, A. (2007). The representation, analysis and verification of business processes: a metagraph-based approach. Information Technology and Management, 8(1), 65-81. https://doi.org/10.1007/s10799-006-0004-4

Teaching Cases:

  • Dipankar Chakrabarti & Arindam Mukherjee (2022) A case study on dynamic capabilities developed by a product start-up to grow at the time of pandemic, Journal of Information Technology Case and Application Research, 24:2, 86-118, https://doi.org/10.1080/15228053.2021.2024750
  • Chakrabarti, D., Kumar, R., Sarkar, S., & Mukherjee, A. (2021). A case study: How did IoT start-up Distronix change its business model to sustain growth in the pay-per-use economy. Journal of Information Technology Teaching Cases. https://doi.org/10.1177/2043886920981587
  • Chakrabarti, D., Sarkar, S., & Mukherjee, A. (2021). Scaling an Internet of Things start-up: Can alliance strategy help? Journal of Information Technology Teaching Cases. https://doi.org/10.1177/2043886920986165
  • Mukherjee, A., & Dass, R. (2004). Digitone Aps: The Case of the Danish Online Music Industry. Journal of Information Technology Case and Application Research, 6(1), 28-58. https://doi.org/10.1080/15228053.2004.10856037
  • Conference Papers:
  • Majhi, Siddharth and Mukherjee, Arindam, “Conceptualizing a Cognitive Analytics Capability” (2022). ACIS 2022 Proceedings. 84. https://aisel.aisnet.org/acis2022/84
  • Hr, Ananya; Majhi, Siddharth; Mukherjee, Arindam; and Bala, Pradip Kumar, “Artificial Intelligence and Poverty Alleviation: A Review” (2022). ACIS 2022 Proceedings. 78. https://aisel.aisnet.org/acis2022/78
  • Majhi, Siddharth Gaurav; Mukherjee, Arindam; and Anand, Ambuj, “The business value of social media: A dynamic managerial capabilities perspective” (2019). ACIS 2019 Proceedings. 44. https://aisel.aisnet.org/acis2019/44
  • Majhi, Siddharth Gaurav and Mukherjee, Arindam, “Information Technology Capability and Firm Performance: The Role of Strategic Orientation” (2019). ACIS 2019 Proceedings. 68. https://aisel.aisnet.org/acis2019/68
  • Gaurav Majhi, S., Anand, A., & Mukherjee, A. (2019). The role of IT in enabling individual-level dynamic capabilities. Paper presented at the 7th PAN IIM World Management Conference, Delhi.
  • Kumar, R., Sachan, A., & Mukherjee, A. (2019, 05-2019). Linking Service Concept to Customer Satisfaction and Moderating Role of Demographic Variables. Paper presented at the POMS 30th Annual Conference, Washington, USA.
  • Gaurav Majhi, S., & Mukherjee, A. (2018). Revisiting the Terminological Conundrum in the Resource- Capability-Competence (RCC) Literature. Paper presented at the Strategic Management Society Special Conference on Rethinking Corporate Strategy in the Age of Paradox, Hyderabad, India.
  • Kumar, R., Sachan, A., & Mukherjee, A. (2017). e-Government Adoption in India: a Mixed Method Approach. Paper presented at the Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, New Delhi AA, India. https://doi.org/10.1145/3047273.3047357
  • Kumar, R., Sachan, A., & Mukherjee, A. (2017, 03-2017). The role of intermediaries in e-government adoption in India: bridging the digital divide. Paper presented at the ICBEMM 2017: International Conference on Business, Economics and Marketing Management, Singapore.
  • Mukherjee, A., Sen, A. K., & Bagchi, A. (2004, 2004). Information analysis in workflows represented as task-precedence metagraphs. Paper presented at the Workshop on Information Technologies and Systems WITS 2004, Washington DC, USA.