Publications

Rajat Kumar Behera, Pradip Kumar Bala, Nripendra P. Rana and Hatice Kizgin (2022). A techno-business platform to improve customer experience following the brand crisis recovery: A B2B perspective. Information Systems Frontiers, 24(6), 2027–2051. https://doi.org/10.1007/s10796-021-10231-8