Publications

Sheshadri Chatterjee, and Ranjan Chaudhuri (2023). Customer Relationship Management in the Digital Era of Artificial Intelligence. In: Sachin S. Kamble, Rahul S. Mor, and Amine Belhadi (Eds.). Digital Transformation and Industry 4.0 for Sustainable Supply Chain Performance (pp. 175–190). Cham: Springer.